Frequently Asked Questions

Paid Connections is a pay-per-minute phone, web chat and video platform designed for professionals to offer services such as advice, counseling, or entertainment via phone, chat, or video sessions. Whether you’re a life coach, counselor, or advisor, Paid Connections offers scalable solutions for professionals and companies of all sizes.

Professionals create custom profiles with specific pricing for their services. Clients are charged based on the time spent on calls, chats or video sessions, and the platform automatically processes payments. Paid Connections offers three plans: Basic, Professional, and Unlimited, each with unique features.

• Basic: $20 setup fee, $20 monthly maintenance, and 80% payouts.
• Professional: $300 setup fee, $50 monthly maintenance, and an advanced control panel with an 800 number.
• Unlimited: $600 setup fee, $150 monthly maintenance, with complete control over extensions, phone, chat, video and your own branded website.

Each plan comes with its own management control panel, helping you track transactions, manage call durations, and set up the appearance of your site.

Yes. Connect your own merchant account through Stripe, Authorize.net or PayPal. If you use Paid Connections’ merchant account instead, the platform charges a 20% fee on transactions.

Choose the plan that fits your needs and complete the order. Basic and Professional accounts are active right away. For Unlimited, we connect your domain, install a free SSL certificate and connect your payment gateway in about 3 days; then you build your site with our web builder.

Yes, on every plan. Video sessions have a platform fee of 10¢ per minute, the same as phone calls; recording a video session costs an extra 5¢ per minute. Your admin turns video on in the control panel and sets pricing for all advisors or per advisor, and customers start a paid video session from an advisor’s profile page.

Yes. Customers can send tips to advisors, and tips appear on your monthly statements and reports. When payments run through Paid Connections’ merchant account, tips carry the same 20% fee as other earnings.

To set up your account, you’ll need:

• A credit card for payments
• An internet connection
• For Unlimited, a domain name. We install a free SSL certificate, or you can buy your own.
• A merchant/business bank account for processing.

We never store full card numbers: card details go straight to your payment gateway, and we keep only a reference ID for future charges. The platform runs on Google Cloud, with regular PCI compliance scans and 99.9% uptime. Member and advisor information is never shared between accounts.

Basic and Professional accounts are active as soon as you complete your order. Unlimited takes about 3 days for us to connect your domain, SSL and payment gateway. Building your site and onboarding your advisors is up to you: a few days if your logo, images and copy are ready, or up to 2 weeks starting from scratch.

No, software updates are free and are implemented in the background, ensuring no downtime for your system.

Payments are processed automatically based on the duration of the calls, chats or video sessions. For Basic and Professional plans, payouts are made on the 25th of every month. Unlimited plans offer daily payouts.

If you’re using your own merchant account, you can issue refunds directly through your Admin Dashboard. If you’re using Paid Connections’ merchant account, refund requests are processed through the support system.

Yes, if you use Paid Connections’ merchant account, the platform charges a 20% fee on all transactions. There’s also a $0.10 per minute fee for all calls.

We support integrations with:

• Stripe
• Authorize.net
• PayPal

Existing PayPal Payflow Pro accounts remain supported.

To integrate Stripe with your account:

Log in to your Stripe Dashboard.

Navigate to the Developers section and select API Keys.

Copy your Live Mode Secret Key and Live Mode Publishable Key for production use.

Use Test Mode keys if you’re testing the integration.

Important: Keep your secret keys private as they grant full access to your Stripe account.

Learn more

For Authorize.net integration:

Log in to the Authorize.net Merchant Interface.

Navigate to Account > Settings > API Credentials & Keys.

Copy your API Login ID and generate a Transaction Key.

Ensure these credentials are stored securely.

To connect PayPal:

• Log in to the PayPal Developer Dashboard with your PayPal business account.
• Open Apps & Credentials and switch to Live.
• Create an app (or open your existing one) and copy its Client ID and Secret.
• Keep the Secret private and send it to us through a secure channel, never by plain email.

We do not store sensitive card data. All transactions are processed directly through your merchant gateway, and we store only the transaction ID for customer account recharges.

If you encounter issues during setup, feel free to contact your payment gateway’s support team:

Stripe: Support Center

Authorize.net: Support Portal

PayPal: Help Center

Our team is also available to guide you through the process. Developer assistance is available at $50/hour if needed.

Let me know if you’d like to refine this further or add additional questions!

Yes, clients can leave voice messages, and they can also join a call-back queue if you’re offline. They can opt in for a scheduled call-back at a convenient time.

Yes, you can set the cost per minute to $0 temporarily to test the system without processing real transactions.

Yes, clients can book calls based on your availability, which is managed through your control panel.

Busy signals can occur due to network issues or phone system delays. If you experience persistent issues, contact customer service at (888) 439-8984 for technical support. Our system is monitored 24/7 to address any potential problems.

If international callers are experiencing problems, such as incorrect zip code prompts, please contact support for troubleshooting assistance.

Paid Connections has a built-in internal messaging system that allows you to communicate with both members and advisors easily. All conversations are stored for future reference, and you can send messages from the admin dashboard.