Terms and Conditions | Paid Connections

Last updated: October 28, 2026

PaidConnections.com is owned and operated by Paid Communications LLC. Paid Communications LLC offers a proprietary online platform that lets businesses and independent advisors charge customers for advice, information and entertainment by phone, chat and video (the "PaidCommunications Service").

These Terms of Service cover our websites PaidConnections.com, PaidCommunications.com, pro.paidcommunications.com, payments.paidconnections.com and BillPerCall.com, and every site our clients run on our platform, including sites on a client's own domain (together, "PaidCommunications", "we" or "us"). Please read these Terms of Service and our Privacy Policy, which is part of these terms. They make up a binding legal agreement between you and PaidCommunications. IF YOU DO NOT AGREE TO BE BOUND BY ALL OF THESE TERMS, DO NOT ACCESS, BROWSE OR USE THE SERVICE.

We may change these Terms of Service at any time. We will post the new version with its "Last updated" date and make reasonable efforts to notify clients by email. Continuing to use the Service after a change means you accept it.

Who may use the Service

The PaidCommunications Service is only for people 18 or older. Any access to or use of the Service by anyone under 18 is prohibited. By using the Service you confirm that you are 18 or older.

Account Registration

To become a Member you must be at least 18 years old. Any registration by anyone under 18 is void. During the registration process, you will be required to provide certain information and you will establish a username and a password. You agree to provide accurate and complete information during the registration process and to update such information as needed. PaidCommunications reserves the right to suspend or end your Account if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete. You agree you will safeguard your password and will not disclose your password to any third party. Whether or not you have allowed activities or actions under your Account, you will be solely responsible for them. You will immediately notify PaidCommunications of any unauthorized use of your Account.

Definitions

"Client" means a business or person that buys a PaidCommunications plan (Basic, Professional or Unlimited) to run a paid phone, chat or video service.
"Advisor" means a person who offers advice, information or entertainment through a PaidCommunications account. A Client may also be an Advisor.
"Customer" means a person who pays to talk with an Advisor.
"Session" means any paid phone call, chat or video session between a Customer and an Advisor through the Service.
"Tip" means an optional extra payment a Customer sends to an Advisor.
"Balance" (also called Credit) means funds a Customer adds to their account to pay for Sessions and Tips.
"Content" means text, images, photos, audio, video, recordings, chat transcripts and all other forms of data or communication.

The Service

The Service lets Customers pay by the minute, or at a flat rate, for phone calls, web chats and video sessions with Advisors. Customers can also send Tips and request a callback when an Advisor is busy or away. Clients set prices, free minutes and Advisor payout rates in their control panel, within the limits of their plan.

Video sessions start from an Advisor's profile page. Clients turn video on in their control panel and set its price.

Recording and transcripts

Phone calls may be recorded only when the client turns on recording. Every recorded call plays a notice telling callers the call is being recorded.
Chat transcripts are saved and shown to the Customer, the Advisor and the Client.
A video session is recorded only when the person who starts the recording sends a request and every other party in the session accepts it. A session is never recorded without that acceptance.
Video recording costs an extra 5¢ per minute. Clients are responsible for keeping, using and deleting recordings in line with the law where they and their Customers are.

Fees and payments

Plan fees. Plans have a one-time setup fee of $20 to $600 and a monthly fee, as shown on our Plans and Pricing page at the time of purchase. Setup fees are non-refundable.

Platform fees. We charge Clients a per-minute platform fee: currently 10¢ per minute for phone calls, 5¢ per minute for chat and 10¢ per minute for video. Video recording costs an extra 5¢ per minute.

Merchant accounts. Clients on the Unlimited plan may connect their own Stripe, Authorize.net or PayPal account. We take no percentage of payments made through a Client's own merchant account. Clients who use our merchant account pay a 20% fee plus 10¢ per card transaction, which also applies to Tips.

How Customers are charged. Card payments are taken as sales, not as authorizations or holds. Before a Session connects, the Customer needs enough Balance for the Client's minimum number of minutes at the Advisor's rate. If the Balance is too low, the card on file is charged to add funds, and any existing Balance is still used toward the Session. During a long Session the card on file may be charged again when the Balance runs low.

Balances. Customer Balances do not expire. Refunds of unused Balance are made at the Client's discretion.

Tips. If a Tip's payment is declined, reversed or never collected, the Tip is removed and is not paid out.

Monthly fees. Clients authorize us to charge their card or PayPal account on file for monthly fees, in monthly cycles from the date setup is complete. This authorization stays in effect until the Client cancels in writing by email or postal mail. We may suspend or cancel service if monthly fees or minimum usage fees are not paid on time.

Setup

Basic accounts are ready as soon as signup is complete. Professional accounts, including their phone number, are usually ready within 1–3 business days. Unlimited plans take about 3 business days of technical setup after we receive payment and the Client's domain and merchant details. We confirm by email when an account is ready.

Support

We offer support by phone Monday–Friday, 9:00 AM–5:00 PM Pacific, and by email and support ticket 24 hours a day. Every support request gets a reply within 24 hours; requests sent after hours or on weekends are answered the next business day.

Notices

Any notice required under these terms must be in writing and takes effect on the date it is received. Notices may be sent by email or certified mail to the addresses in this agreement.

Payouts

For Clients and Advisors paid through our merchant account, payouts are made on the 25th of each month for the previous month's earnings, by direct deposit, PayPal or check. Unlimited Clients with their own merchant account receive Customer payments directly from their processor, usually daily.

We may hold a reserve based on a Client's transaction history and chargebacks. Clients are financially responsible for every chargeback on their account: the full amount, plus the payment processor's dispute fee (currently up to $20 per chargeback). Each month's statement shows any chargeback activity.

Cancellation

Clients may cancel at any time by email or postal mail. Money paid before the cancellation date is not refunded.

Earnings held after cancellation. If you use our merchant account and are owed earnings when you cancel, we hold 50% of those earnings for up to 6 months, the period during which Customers can dispute card charges. If you cancel within your first 30 days, or fewer than 5 Customers paid for your services before you cancelled, we hold 100% of your earnings for 6 months.

Pausing service. Clients may ask us to pause their service for up to one year without monthly fees. Clients may transfer their phone number to another provider without a penalty.

Your Customer and Advisor lists. Your Customer and Advisor lists belong to you while your service is active.

If you cancel your service officially in writing, you may export your lists before your account closes. This applies even if your account was closed for non-payment: closing an account for non-payment does not by itself make it abandoned. After it closes we delete your Customer and Advisor contact lists and do not keep them, except for anonymized, aggregated statistics and records we must keep by law, such as transaction and tax records.
If your account is abandoned, we keep your Customer and Advisor lists and may contact those Customers and Advisors to offer them continued service through Paid Communications. An account is abandoned when it is at least 60 days past due, we have sent at least two notices by email over at least 30 days, and you have neither cancelled in writing nor asked to take your lists. Every message we send to those Customers and Advisors includes a way to unsubscribe.

We may cancel this agreement if a Client commits non-payment, fraudulent Sessions or charges, spam abuse or any other fraud.

Account deactivation

Your account may be deactivated if a payment is past due, whatever the amount. You agree to pay any outstanding balance in full within thirty (30) days of cancellation or termination.

Data collection and use

Paid Communications LLC collects and processes anonymized statistics from the platform, including Session reports, durations, frequencies and timestamps. We use this data to run and improve the Service, improve how Customers find Advisors, do research and development, and build and train AI features, including AI tools, using anonymized, aggregated data only. No personally identifiable information is used for AI training. Using the Service requires agreeing to this use of anonymized data; if you do not agree, you may move your service to another provider within 30 days of being notified, and we will help you transfer your account. See our Privacy Policy for details and your privacy rights.

Text messages

By giving a phone number and asking for text notifications, such as callback alerts, you agree to receive automated text messages from us and from the Client whose site you use. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Agreeing to texts is not a condition of buying anything.

PaidCommunications only provides a venue

The Service is a communications and billing platform for Sessions between Customers and Advisors. PaidCommunications has no control over, and is not responsible for, the quality, timing, legality or delivery of any Advisor's services, any ratings, or the actions of any user. We cannot confirm that users are who they say they are.

User responsibilities. PaidCommunications does not select, screen, approve or endorse Advisors and makes no warranty of quality or fitness. Under no circumstances is PaidCommunications liable for the actions or omissions of any Advisor. Information on the Service, including profiles and other user Content, is not endorsed by PaidCommunications. PAIDCOMMUNICATIONS HAS NO RESPONSIBILITY OR LIABILITY FOR ANY USER CONTENT, AND ANY USE OF OR RELIANCE ON USER CONTENT IS AT YOUR OWN RISK.
Advisors are independent. Advisors are not employees or agents of PaidCommunications and operate independently. We may remove any Advisor account.

Advisor policy

Advisors must:

Give truthful, current and complete information, including their skills, qualifications, credentials and background;
Not misrepresent themselves or create a misleading profile;
Not provide services that require a professional license (such as medical, legal, accounting or financial advice) unless they hold a valid license where it is required and that license allows providing the service through the Service.

We may remove an Advisor who violates the CAN-SPAM Act, for example by sending bulk spam or using email list generators to promote their services.

Adult content

Lawful adult entertainment between consenting adults is allowed on Client sites, provided that:

every Customer and Advisor is 18 or older, and the Client takes reasonable steps to confirm it;
nothing illegal takes place, including any content involving minors, non-consent or trafficking, which is prohibited and will be reported to the authorities;
the Client follows all laws that apply to its business and follows the rules of its own payment processor;
sexually explicit video may not be recorded, sold or distributed through the Service unless the Client keeps every record the law requires for that content.

General restrictions

All users agree not to:

Post, upload or transmit Content that infringes anyone's intellectual property, publicity or privacy rights; breaks any law; is fraudulent or deceptive; is defamatory; promotes discrimination, harassment or harm against any person or group; is violent or threatening; or promotes illegal activity;
Use, frame or copy the Service, the PaidCommunications name, trademarks, logos or page designs without our written consent;
Access or tamper with non-public areas of the Service or our providers' systems;
Probe, scan or test the vulnerability of any of our systems, or bypass any security measure;
Send unsolicited advertising, spam or chain messages;
Decompile or reverse engineer the software behind the Service;
Interfere with any user, host or network, including by sending a virus, overloading, flooding or spamming the Service;
Collect personal information about other users without their permission;
Impersonate anyone or misrepresent an affiliation;
Break any law, or encourage anyone else to do any of the above.

We may investigate and pursue violations to the fullest extent of the law. We are not required to monitor use of the Service but may do so to run it, enforce these terms or follow the law, and we may remove any Content that we believe violates these terms.

Copyright and trademark complaints

If you believe your copyright or trademark is being infringed on the Service, send us a written notice with:

the work you say is infringed;
the infringing content and enough information for PaidCommunications to find it (such as its web address);
a statement that you believe in good faith the use is not authorized by the owner, its agent or the law;
a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner;
your physical or electronic signature and contact information.

Send notices to: Paid Communications LLC, 22503 Yukon Lane, Bend, OR 97702, or [email protected].

Disputes

The courts of the State of Oregon, Deschutes County, will decide any dispute between the parties that is not resolved informally. The losing party pays the other party's attorney fees and costs.

Links to Third-Party Websites

THE PaidCommunications SERVICE MAY CONTAIN LINKS TO THIRD-PARTY WEBSITES, ADVERTISERS, SERVICES OR RESOURCES THAT ARE NOT OWNED OR CONTROLLED BY PaidCommunications. YOU ACKNOWLEDGE AND AGREE THAT PaidCommunications HAS NO CONTROL OVER AND IS NOT RESPONSIBLE OR LIABLE FOR THE AVAILABILITY OR ACCURACY OF SUCH WEBSITES OR RESOURCES; OR THE CONTENT, PRODUCTS, PRIVACY POLICIES, PRACTICES OR SERVICES ON OR AVAILABLE FROM SUCH WEBSITES OR RESOURCES. LINKS TO SUCH WEBSITES OR RESOURCES DO NOT IMPLY ANY ENDORSEMENT BY PaidCommunications OF SUCH WEBSITES OR RESOURCES OR THE CONTENT, PRODUCTS PRACTICES, PRIVACY POLICIES, OR SERVICES AVAILABLE FROM SUCH WEBSITES OR RESOURCES. YOU ACKNOWLEDGE SOLE RESPONSIBILITY FOR AND ASSUME ALL RISK ARISING FROM YOUR USE OF ANY SUCH WEBSITES OR RESOURCES OR THE CONTENT, PRODUCTS, OR SERVICES ON OR AVAILABLE FROM SUCH WEBSITES OR RESOURCES. YOU EXPRESSLY RELIEVE PaidCommunications FROM all LIABILITY ARISING FROM YOUR USE OF ANY THIRD-PARTY WEBSITE OR SERVICES OR THIRD PARTY CONTENT.

No waiver

The failure of PaidCommunications to enforce any right or provision of these Terms of Service will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of PaidCommunications. Except as set forth in these Terms of Service, the exercise by either party of its remedies under these Terms of Service will be without prejudice to its other remedies under these Terms of Service or otherwise. If for any reason a court of competent jurisdiction finds any provision of these Terms of Service invalid or unenforceable, that provision will get enforced to the maximum extent permissible and the other provisions of these Terms of Service will remain in full force and effect.

Severability

If we hold any provision of this Agreement unenforceable, then such provision will be changed to reflect the parties’ intention. All remaining provisions of this Agreement shall remain in full force and effect.

No Agency

You and PaidCommunications are independent contractors. No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.

Termination

If you breach any of these Terms of Service, PaidCommunications may suspend or disable your Account or end these Terms of Service, at its sole discretion and without prior notice to you. PaidCommunications reserves the right to revoke your access to and use of the PaidCommunications Service, with or without cause. In the event PaidCommunications ends these Terms of Service for your breach, you will remain liable for all amounts due.

Disclaimers

THE PaidCommunications SERVICE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, PaidCommunications EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. PaidCommunications MAKES NO WARRANTY THAT THE PaidCommunications SERVICE OR SERVICE CONTENT WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. PAID COMMUNICATIONS MAKES NO WARRANTY REGARDING THE QUALITY OF ANY PRODUCTS, PaidCommunications SERVICE OR SERVICE CONTENT PURCHASED OR OBTAINED THROUGH THE PaidCommunications SERVICE OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT OBTAINED THROUGH THE PaidCommunications SERVICE.

NO INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM PaidCommunications OR THROUGH THE PaidCommunications SERVICE OR CONTENT, WILL CREATE ANY WARRANTY NOT MADE HEREIN.

YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE PaidCommunications SERVICE AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT BECAUSE OF YOUR USE OF THE PaidCommunications SERVICE. YOU UNDERSTAND PaidCommunications DOES NOT SCREEN OR INQUIRE INTO THE BACKGROUND OF ANY USERS OF THE PaidCommunications SERVICE, NOR DOES PaidCommunications MAKE ANY ATTEMPT TO VERIFY THE ACCURACY OF CONTENT POSTED BY THE USERS OF THE PaidCommunications SERVICE. PaidCommunications MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE PaidCommunications SERVICE OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS OF THE PaidCommunications SERVICE. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE PaidCommunications SERVICE AND BECAUSE OF YOUR USE OF THE PaidCommunications SERVICE, PARTICULARLY IF YOU DECIDE TO MEET OFFLINE OR IN PERSON.

Indemnity

You agree to defend, indemnify, and hold PaidCommunications and its successors and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the PaidCommunications Service, or your violation of these Terms of Service.

Limitation of Liability

YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE PaidCommunications SERVICE REMAINS WITH YOU. NEITHER PaidCommunications NOR ANY OTHER PERSON OR ENTITY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE PaidCommunications SERVICE WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, PaidCommunications SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE PRODUCTS OR PaidCommunications SERVICE, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS RELATING TO OR IN CONNECTION WITH THESE TERMS OF PaidCommunications SERVICE OR FROM THE USE OF OR INABILITY TO USE THE PaidCommunications SERVICE, OR FROM ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE PaidCommunications SERVICE OR OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT BECAUSE OF YOUR USE OF THE PaidCommunications SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER PaidCommunications HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

Trademarks

PaidCommunications, PaidConnections and their logos are trademarks of Paid Communications LLC. All other trademarks belong to their owners.

Assignment

You may not assign or transfer these Terms of Service, by operation of law or otherwise, without PaidCommunications’s prior written consent. Any attempt by you to assign or transfer these Terms of Service, without such consent, will be null and of no effect. PaidCommunications may assign or transfer these Terms of Service, at its sole discretion, without restriction. Subject to the foregoing, these Terms of Service will bind and inure to the benefit of the parties, their successors and permitted assigns.

Entire Agreement

These Terms of Service make up the entire and exclusive understanding and agreement between PaidCommunications and you regarding the PaidCommunications Service, and these Terms of Service supersede and replace all prior oral or written understandings or agreements between PaidCommunications and you regarding the PaidCommunications Service.

Terms of Service / Member Agreement